FAQs | Fuji Solutions Group

FAQ’s

Frequently Asked Questions

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What areas do you service for print fleet management?

While we're headquartered in Southeast Queensland, we provide print fleet management services nationally for businesses. For specific serviceability, please contact our team.

Do you require long-term contracts for your services?

Most of our services operate on flexible monthly contracts. This allows you to manage operational expenses rather than capital expenditure, with options to scale services as your business needs change.

Can you manage all our office technology needs under one contract?

Yes! We specialise in consolidated technology solutions. From print fleet management to IT support, hardware procurement, and digital conference rooms - all services can be bundled under a single monthly invoice.

What support options do you provide for your services?

We offer comprehensive support including on-site technical assistance, remote IT helpdesk, and dedicated account management. Most services include dedicated support options, with response times tailored to your service level agreement.

Do you provide hardware and equipment financing options?

Yes, we offer flexible financing solutions for all our services and hardware. Our "Hardware as a Service" model allows you to access the latest technology without large upfront costs, with options to upgrade as technology evolves.

How quickly can you respond to service requests or equipment issues?

As your local technology partner with over 10,000 devices under management, we provide rapid response times through our network of technicians. Specific response times are outlined in your service level agreement, with priority support available for critical systems. Copy

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